Technical support


User forums

There are a number of User forums on the matrix Web site, including a Flowcode forum, as well as other Chip related forums.

Users are advised to visit the forums for both technical support questions and general information and advice.


The forums can also be used for general chats about Flowcode and or programming in general etc.


Technical support

Technical support for Flowcode can be found on the Matrix Multimedia web site at: http://www.matrixmultimedia.com.

The web site contains Frequently Asked Questions, Technical support information and any updates available for Flowcode.


In addition support can be obtained via email: support@matrixmultimedia.co.uk.

Please check the web site and the forums before emailing as solutions to many simple problems can be found there.


NOTE: Technical support is for installation and product support issues. It is NOT for coding problems or for general advice and information.

If you need help with coding, such as how to manipulate some strings, or general advice, such as suitable chips for a project, please use the Matrix forums.



Known issues


Compiling with Limited or Restricted user accounts

If you are using Flowcode with a Limited or Restricted user account you will need

to contact the Network Administrator to have read/write privileges set up for

the registry key HKEY_LOCAL_MACHINE\Software\Licenses.

This issue affects Windows 2000 and Windows XP users.


Files on MRU List sometimes don't work.

When you open Flowcode and select a file from either the list in the Welcome dialog,

or from the list of files at the end of the FILE menu,

the program may sometimes fail to compile correctly.

To get around this open the file from the FILE -> OPEN menu items.

This problem seems to affect Restricted/Limited User accounts in particular.